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What is it? A portable EMS cervical massager designed to relieve neck tension, stiffness, and discomfort. Combines electrical muscle stimulation with gentle heat therapy to target deep cervical muscles and promote relaxation.

Key Benefits:

• EMS technology targets deep neck and cervical muscles
• Built-in heat therapy soothes stiff, tired muscles
• Portable and lightweight — use at home, work, or on the go
• Multiple intensity levels to customize your relief

How to Use:

1. Charge: Connect the USB-C cable and charge fully before first use. Indicator light turns solid when charged.
2. Position: Place the massager on the back of your neck so the electrode pads sit against your skin.
3. Power on: Press the power button to start. Begin at the lowest intensity and adjust to your comfort.
4. Session: Use for 15 minutes per session, up to 2–3 times daily.

Apply a small amount of water or a damp cloth to your neck before use for optimal conductivity. Do not use over broken skin or if you have a pacemaker. Consult your doctor if you have any cervical condition.

What is it? A heated knee massager with vibration and red light therapy designed to provide comfort and support for tired, achy knees. Wraps securely around the knee for hands-free use.

Key Benefits:

• Combines heat, vibration, and red light in one device
• Adjustable strap fits most knee sizes comfortably
• Hands-free design lets you relax during your session
• Supports temporary relief from knee stiffness and discomfort

How to Use:

1. Charge: Charge fully using the included USB-C cable before first use.
2. Wrap: Secure the device around your knee using the adjustable strap.
3. Select mode: Press the power button to cycle through heat, vibration, and combined modes.
4. Session: Use for 15–20 minutes per session. The device will auto shut-off.

Not intended to diagnose, treat, cure, or prevent any disease. Consult your physician if you have a knee injury or ongoing medical condition.

What is it? A wearable shoulder massager with heat and vibration therapy, designed to relieve tension across the shoulder, upper back, and trapezius muscles.

Key Benefits:

• Ergonomic wrap design conforms to shoulder anatomy
• Heat therapy promotes blood circulation and relaxation
• Vibration massage targets trigger points and tight muscles
• Lightweight and portable for home or office use

How to Use:

1. Charge: Charge fully with the USB-C cable before your first session.
2. Position: Drape over your shoulder and secure with the adjustable strap.
3. Select mode: Press the power button to choose between heat-only, vibration-only, or combined mode.
4. Session: Use for 15–20 minutes. Auto shut-off activates at the end of the session.

Not suitable for use over open wounds, inflamed areas, or if you have a pacemaker. Consult your doctor before use if you have a shoulder condition.

What is it? A targeted relief device combining deep-tissue pressure, heat therapy, and ergonomic design to address sciatica-related discomfort and lower back tension.

Key Benefits:

• Designed specifically to target sciatic nerve pathway discomfort
• Deep-tissue pressure combined with soothing heat
• Ergonomic shape contours to your lower back and glutes
• Portable for use at home or in the office chair

How to Use:

1. Charge: Fully charge the device using the USB-C cable.
2. Position: Place the device against the affected area on your lower back, hip, or glute.
3. Power on: Hold the button for 2 seconds. Start on the lowest setting.
4. Session: Use for 15–20 minutes per session, up to 2–3 times daily.

Not a medical device. Not intended to diagnose, treat, cure, or prevent any disease. Consult your physician if you have chronic back pain or a diagnosed spinal condition.

Once your order ships, you will receive a tracking email from us. Check your inbox for a shipping confirmation, click the tracking link for real-time updates, or visit our order tracking page and enter your order number.

Tracking information can take 24–48 hours to update after your shipping label is created.

Still can't find it? Email info@ouracare-us.com or call +1 (310) 218-5045 (Mon–Sun, 9 AM – 6 PM EST).

If we can stop your order before it enters fulfillment, we will cancel it in full and refund you completely with no fee. Contact us immediately at info@ouracare-us.com.

Orders typically enter processing within a few hours, so we cannot promise we will catch it. Once shipped, the order cannot be cancelled and becomes a return instead.

Please contact us right away with your order number, a photo of the item you received, and a photo of the packaging or shipping label if possible. We will review and send out the correct item at no extra cost.

Email: info@ouracare-us.com

Please do not throw away the packaging. We will need photos to file a carrier claim. Send us your order number, photos of the damaged product, and photos of the outer shipping box.

Once we review your photos, we will arrange a replacement right away.

Email: info@ouracare-us.com

Check your mailbox, parcel locker, porch, or any safe-drop spot the carrier may have used. Check with neighbors or your building's front desk. Allow 24 hours, as carriers sometimes mark packages as delivered slightly early.

If you still cannot find it, contact us with your order number and we will open a carrier investigation.

Email: info@ouracare-us.com

All orders are processed within 1–2 business days.

Free Standard Shipping (US): 5–10 business days
Expedited Shipping ($9.95): 3–7 business days

You will receive a tracking email as soon as your order ships.

Yes! Free standard shipping is available on all US orders with no minimum order value required. If you need your order faster, expedited shipping is available for a flat rate of $9.95.

At this time, we primarily ship within the United States. For international inquiries, please contact info@ouracare-us.com and we'll do our best to help.

Tracking can sometimes lag, especially during transit between facilities. Check the carrier tracking page directly, allow up to 48 hours for an update, and if there has been no movement for more than 5 business days, contact us.

Email info@ouracare-us.com with your order number and tracking number ready.

We use a combination of USPS, UPS, and FedEx depending on your location and the shipping method selected. The carrier and tracking number will be included in your shipping confirmation email.

If your order has not yet shipped, we may be able to update your address. Contact us immediately at info@ouracare-us.com with your order number and the new shipping address.

Once the order has shipped, the address cannot be changed. You may need to contact the carrier directly for a redirect.

We offer a 30-day satisfaction guarantee. If you're not satisfied with your purchase, you may return the product within 30 days of delivery for a refund.

Returned items must be in their original packaging. A 15% restocking fee may apply. Return shipping is the customer's responsibility and a tracked method is required.

Faulty, damaged, or incorrect items are handled separately with no restocking fee. Contact us within 72 hours of delivery for damaged or incorrect items.

You can start your return directly through our returns portal.

Once your return is approved, you will receive instructions by email. Pack the item securely with all original components, ship using a tracked and insured method, and reply with your return tracking number.

Untracked returns that do not arrive at our facility will not qualify for a refund.

Once we receive your return, our team inspects the product. If approved, the refund is credited to your original payment method. Please allow 5–10 business days for the refund to appear after approval.

Haven't received your refund after 10 business days? Check with your bank first, then email info@ouracare-us.com.

We do not offer direct exchanges at this time. To get a different product, please initiate a return for your current item and place a new order for the product you'd like.

If you need help, reach out to info@ouracare-us.com and we'll guide you through the process.

Email (24/7): info@ouracare-us.com — We aim to respond within 24 hours.

Phone: +1 (310) 218-5045 — Mon–Sun, 9:00 AM – 6:00 PM EST.

Please have your order number ready when reaching out.

Email: 24/7 — info@ouracare-us.com

Phone: Mon–Sun, 9:00 AM – 6:00 PM EST

Holiday hours may differ. For urgent issues outside phone hours, email us and we will get back to you as soon as we are back online.

Click the Account icon at the top of our website and sign in using the email address you used when placing your order.

Can't access your account? Email info@ouracare-us.com and we'll help you get in.